Privacy Policy

Last updated: January 2024

1. Introduction

WooSpin Casino (“WooSpin”, “we”, “our”, or “us”), operated by WooSpin N.V., is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

By accessing or using WooSpin, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We may collect the following types of personal information:

  • Registration data: name, date of birth, email address, username, and password.
  • Contact details: phone number and residential address.
  • Financial information: payment method details, transaction history, and withdrawal requests.
  • Identity verification data: government-issued ID, proof of address documents required for KYC compliance.
  • Technical data: IP address, browser type, device identifiers, and session activity logs.
  • Communication data: records of live chat sessions and email correspondence.

3. How We Use Your Information

We use your personal data to:

  • Create and manage your casino account.
  • Process deposits and withdrawals securely.
  • Verify your identity and age in compliance with applicable regulations.
  • Detect, prevent, and investigate fraudulent activity or abuse.
  • Provide customer support and respond to your enquiries.
  • Send promotional offers, newsletters, and bonus notifications (with your consent).
  • Comply with legal obligations including anti-money laundering (AML) and responsible gambling requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

  • Payment processors and financial institutions to complete transactions.
  • Identity verification and KYC service providers.
  • Regulatory authorities and law enforcement when required by law.
  • Third-party service providers who assist us in operating the platform, subject to strict confidentiality agreements.

5. Cookies

WooSpin uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and personalise content. You may control cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

6. Data Retention

We retain your personal data for as long as your account remains active and as required by law. Upon account closure, data may be retained for up to five (5) years to satisfy legal and regulatory obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at support@woospin.net.

8. Security

We implement industry-standard security measures including SSL encryption, two-factor authentication options, and regular security audits to protect your data from unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Continued use of WooSpin after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact our support team via live chat or email.